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Product Information and Warranties

At Smoky Mountain Emporium, Inc. we carry the Brand Names You Know and Trust(c).
Unless indicated otherwise, most products and services featured on the site are available directly from or through Smoky Mountain Emporium, Inc.
Smoky Mountain Emporium, Inc. has made a conscientious effort to display and describe its products and
services on the site accurately so that you can get a good idea of their design and use, and of the services offered.
Furthermore, Smoky Mountain Emporium, Inc. is constantly improving its information, products and services.

Consequently, Smoky Mountain Emporium, Inc. cannot and does not guarantee the accuracy or completeness of the information, including prices,
product images, specifications, availability and services.
Products and services are the responsibility of the manufacturer or provider of those services and
are covered by the warranties offered by such manufacturers or providers.
Prices may be subject to change without notice.

Normal Processing lead time to ship product is about 24-48 hours and LTL orders will ship within 2-5 business days.
Shipping in seasons: parcel orders will ship within 48-72 hours and LTL orders will ship within 7-8 business days.

Please note UPS FedEx cannot ship to a PO Box. We currently ship with in the contiguous 48 states.
We will need your Fed ID number when shipping across border of Canada to USA
If shipping to Hawaii, Alaska or Canada additional charges will apply.

We do not ship HeatStar, Enerco, Mr Heater, Roth products to Canada.

 TERMS OF DELIVERY: Smoky Mountain Emporium, Inc. standard terms and conditions of sale include F.O.B. shipping point. This means that title to goods transfers to the customer when material leaves the shipping point. All freight damage or short shipment claims must be filed with the carrier involved, by the customer. Smoky Mountain Emporium, Inc will assist in filing the claims when requested to do so by the customer. Concealed damage or shortages must be reported to Smoky Mountain Emporium, Inc within 48 hours of receipt of material. All transportation charges from the point of shipment of the purchased product are the responsibility of the purchaser unless specifically agreed to by Smoky Mountain Emporium, Inc in writing. Transportation charges will be made freight collect or prepaid and billed on our invoice as freight and handling to the purchaser.
*****   Email for Exact Quote on Shipping    *****

California Residents Concerning Prop 65 Warning for Products sold on Smoky Mountain Emporium Inc
Click here for detailed information on Prop 65